Good News: New arrivals will be prepared for our followers with extra 1%-2% exclusive discounts. Any freebies or fan zone activities, we will inform our fans and followers at first time in our fan club or email. We promise our follower will get the best price and service.
Take actions to become our followers at the top seller store, where discount continue, surprise never stop!
1. The size is Asian size, Less than European code / US code 2. There are some color difference due to the light ,hope you can understand. 3. 1-3cm error is possible.(If you are not sure of the size, please contact us before payment.)
Note:Collaboration of wholesale and drop shipping:
For wholesale: we offer discount & FREE shipping via EXPRESS which takes 3-8 days to arrive.
For drop shipping: we send the goods to your customers directly and won’t leave information about us if you’d like to.
How to track my parcel? You can track your parcel on the website with your tracking number: 17track.net/en (Copied to the browser to open)
What can I do when purchase protection time is running out? If your purchase protection time is running out, please contact us. We will extend it for you. So that your money and order will be protected by Aliexpress.
We accept the payment methods by Aliexpress Escrow as below. If don’t have any one of these, you can contact with us in time for some other payment methods
We support, but not limited to, the following serveral shipment methods. the order will be delivered by seller’s shipping methods when its amount is less than 5 usd. if you want China Post Registered Mail or Epacket. Please contact us.
After the receipt of your order, it would be delivered in 1-3 working days unless some items are unavailable
15 – 25
30 – 60
50 – 70
15 – 25
20 – 60
20 – 60
If unsatisfied with this purchasing, you can return the item within 14 days after receiving them. Please email us at first for return address and instructions. It should be noted that the shipping cost due to the return would be paid by buyers and all the items would be expected to remain as sound as you receiving them.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Zapperals (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://zapperals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.